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Help

Short answers to the things people ask most. Can't find yours? Email [email protected] with what you were doing and which browser you use.

Activating your license

I bought on AppSumo. What now?

Use the redeem button on your AppSumo purchase page. You'll land on Featherlight and the device you're on turns Pro straight away. There's no account and no password. On another device, open Activate Pro and paste the same license key.

How many devices can I use?

2 on Pro, 5 on Pro Plus, 15 on Pro Max. Each browser counts as one device, as does the Windows app.

I got a new computer

Activate it with your key. If you're at your limit, the activation page lists your devices: remove the old one and the new one turns on. You can remove up to 3 devices every 30 days yourself; email us if you need more.

Does Pro work offline?

Yes. Each device carries a license good for 30 days that renews by itself whenever you're online, so a trip or a dead connection changes nothing.

The link says it was already used or has expired

Activation links only work once. Go back to your AppSumo purchase page and open it again to get a new one.

I upgraded on AppSumo. Do I need to do anything?

No. Your devices move to the new plan by themselves the next time each one is online.

Saving and privacy

Where do my files go?

Nowhere. They open, change and save on your own device, including when you run OCR, compression or flattening.

Why does saving download a new copy?

Firefox and Safari don't let web apps write to files directly, so you get a downloaded copy. Chrome and Edge can save straight back to the original file.

Does it work offline?

Yes, once you've opened it online and installed it from your browser's install option. Anything that runs on your device keeps working, including Pro on a device you've activated. OCR downloads a language's data (a few MB) the first time you use that language; after that it works offline too.

Where are my signatures kept?

In your browser, on that device. They aren't sent to us, which also means they don't follow you to another device and clearing your browser data removes them.

Limits

How many OCR and compression jobs do I get?

As many as you like. They run on your computer, so there's no monthly limit. Your plan sets how many devices one license covers: 2, 5 or 15.

How fast is OCR?

It depends on your computer. On a 2018 laptop a dense, full page of text takes about 4 to 5 seconds, and several pages are read at once. A 20-page scan usually takes a minute or two.

Which languages does OCR support?

English, Dutch, German, French, Spanish, Italian, Portuguese, Polish, Czech, Swedish, Danish, Norwegian, Finnish, Turkish, Russian, Ukrainian, Arabic, Hindi, Chinese (Simplified) and Japanese. You can combine two languages for a mixed document.

Can I edit the text already on a page?

Yes, one line at a time (Pro). Switch to Edit, click a line, type and press Enter; Esc cancels. Leave the line empty to erase it. Click an edited line again to change it, or press Original to put the old text back. Edits are written into the page when you save.

What to expect: the new text keeps the line's position, size and colour, but is drawn in the closest standard font (Helvetica, Times or Courier), so it can look slightly different from the original typeface. Longer text doesn't push the rest of the paragraph along. The standard fonts cover Western European languages; other scripts are refused with a message rather than saved as empty boxes. The old line is covered, not removed: anyone can still copy or search it out of the file. Don't use Replace text to hide confidential information.

How do I add an image, a watermark or page numbers?

All three are in Edit (Pro). Image places a PNG, JPEG, WebP or GIF on the page you're looking at; drag it to move it, drag the corner to resize it, and press Delete or Remove to take it off. It's written into the page when you save, and transparent areas stay transparent.

Watermark writes text across the middle of each page you choose, at the size, colour, opacity and angle you pick. Page numbers offers "1", "Page 1", "Page 1 of 10" or "1 / 10" in any corner or centred, from any start number, on any range of pages (for example 2-end to leave the cover unnumbered). Both are applied straight away and Ctrl+Z takes them off again until you save. Rotated pages are handled as you see them: the number sits at the bottom of the page as displayed.

How do I redact (black out) something for good?

In Edit (Pro), use Mark text to mark every place a name or number appears, including inside form fields, or Redact area to drag boxes over anything else, such as a signature or a photo. Check the marks, then press Apply redactions.

What happens: each marked page is turned into a picture of itself with the marks painted black, and the page's text, fonts, comments and form fields are deleted from the file, not hidden. Form fields from those pages leave the form, the hidden text structure used by screen readers is removed, and by default the title, author, subject and keywords are cleared too. The rest of a redacted page can no longer be selected or searched; run OCR afterwards if it should be. Ctrl+Z brings everything back until you save. After saving it can't be undone. Saving with marks you haven't applied asks first, because the text under them would still be in the file.

Mark text finds text inside one line. A name split across two lines needs Redact area, and so does a scan that hasn't been through OCR. Always look the marks over before applying.

How do I make a PDF from photos or scans?

Drop the images on the start screen, or pick them with Open files (Pro). Put them in order, choose A4, Letter or "same size as each image", and press Create PDF: one page per image, opened as a new document for you to save. Phone photos are turned the right way up, and a page turns landscape for a landscape picture. PNG, JPEG, WebP, GIF and BMP work.

How do I save pages as images?

Use the Export as images button in the top toolbar (Pro). Pick PNG (sharp text) or JPEG (smaller, for photos), 72, 150 or 300 dpi, and the pages. One page downloads as an image, several as a zip. Comments, filled fields, signatures and edits you haven't saved yet are included, exactly as they'd be printed.

Are signatures legally binding?

Featherlight places visual signatures, without digital certificates or audit trails. That's usually what's expected for everyday sign-and-return paperwork, but check if your document has stricter rules.

A form opens but I can't fill it in

It's probably an XFA form, an older Adobe format that opens view-only. Standard PDF forms work.

License and refunds

I lost my license key

It's on your AppSumo purchase page. On a device that's already Pro, the license menu shows its last characters.

How do I get a refund?

Within 60 days, no reason needed. See the refund policy.

How do I delete my data?

Email [email protected] with your license key. See the privacy policy for what's removed.